Children grow between one order and the next, and a size that looked right on the label does not always fit. That is normal, and we will swap it for you. Here is exactly how it works, so there are no surprises.
Size exchange: always available
If the size is not right, message us on WhatsApp within 7 days of your parcel arriving and tell us which size you need instead. We will swap it, subject to that size still being in stock. There is no fee and no price difference to pay.
Who pays the courier depends on whose mistake it was, and we think that is only fair:
If we sent the wrong size, we cover everything
If the piece you received does not match the size you ordered, or does not match the measurements in our size chart, that is our error. We cover both journeys. Post it back to us, and once it reaches us we reimburse you for what you paid to send it, on top of sending the correct size out at our cost. You should not be out of pocket for a mistake we made.
If the size chosen was not right, we still swap it
This happens, and it is completely fine. We already paid to deliver the first parcel to you, and we pay again to send the new size out. The only cost you cover is posting the original piece back to our address.
If you would rather not guess, message us before you order with your child’s age and height and we will tell you which size to take. That is free, and it saves everyone the courier.
What we need from you
So the piece can go on to another child, we can only exchange something that has not been used:
- Unworn and unwashed, in its original condition
- Tags, labels and packaging still attached
- No signs of wear, damage or alteration
- Requested within 7 days of delivery
We import in small quantities, so a print can sell out. If the size you need is gone, we will offer you a different design or a store credit, whichever suits you.
Money back
We are a size-exchange store, not a try-and-return store. Because every piece is imported in small numbers, a worn piece coming back is one we cannot sell again. So we do not offer a general money-back return, and we cannot take something back simply because you changed your mind after it arrived.
Where the mistake is ours, you get your money back. That means: we sent the wrong size or the wrong item, the piece arrived damaged, or it has a genuine fabric or stitching fault. In those cases you choose: a replacement, or a full refund including what you paid for delivery. Tell us within 48 hours of the parcel arriving and send a photo so we can see it.
How to start an exchange
One WhatsApp message is enough. Send us:
- Your order number
- The size you need instead
- A photo, if something is wrong with the piece
WhatsApp: 0304 786 0594
Email: info@kukukids.pk
We answer before you buy and after. If something is not right, tell us. We would much rather fix it than lose you.
