At Kuku Kids, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and exchange policy below.
Exchange Eligibility
We offer returns and exchanges within 7 days of receiving your order, provided that:
- The item is unused, unwashed, and in its original condition.
- All tags, labels, and packaging are intact.
- The item shows no signs of wear, damage, or alteration.
Size Exchange
If the size ordered does not fit, you may request an exchange subject to stock availability.
- Customers are responsible for the courier charges involved in size exchanges unless the mistake was made by Kuku Kids.
- If the requested size is unavailable, we may offer an alternative product, store credit, or another suitable solution.
Wrong Item Received
If you receive an incorrect item, please contact us within 48 hours of delivery. We will arrange the exchange at no additional cost to you.
Defective or Damaged Items
If an item arrives damaged or has a manufacturing defect, please contact us within 48 hours of receiving your order and share clear photos of the issue. After verification, we will arrange a replacement, exchange, refund, or provide another appropriate solution.
Change of Mind
We currently do not accept returns or exchanges solely due to personal preference or change of mind after purchase.
Refund Policy
At Kuku Kids, our preferred resolution methods are exchange, replacement, or store credit. However, in exceptional and genuine cases, refund requests may be considered after reviewing the issue.
Approved refunds, if applicable, will be processed through a mutually agreed method. Shipping charges and other service fees may not be refundable.
Kuku Kids reserves the right to assess each case individually and determine the most appropriate resolution.
Sale and Discounted Items
Items purchased during sales, promotions, or using discount codes are generally not eligible for return or exchange unless they are defective or an incorrect item was sent.
Non-Returnable & Non-Exchangeable Items
The following items are not eligible for return or exchange:
- Products that have been worn, washed, or altered.
- Items returned without original tags or packaging.
- Products damaged after delivery due to improper use or handling.
- Clearance or specially discounted items, unless defective.
Shipping Charges
- Original shipping charges are non-refundable.
- Customers are responsible for return and exchange shipping costs unless the error was made by Kuku Kids.
How to Request a Return or Exchange
To initiate a request, please contact us with:
- Your order number
- Name and contact details
- Reason for return or exchange
- Photos of the product (if applicable)
WhatsApp (Primary Contact): 0304-7860594
Email: info@kukukids.pk
Kuku Kids reserves the right to refuse any return, exchange, or refund request that does not meet the conditions outlined above.
Thank you for choosing Kuku Kids. We appreciate your trust and support.
